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Milky Way Jewelry: Products & Services

Milky Way Jewelry specializes in the retail of jewelry, jewelry supplies, jewelry findings and beads. They have an extensive range of products to suit all your jewelry making needs at very low prices. This makes it an ideal to shop at for those who enjoy jewelry making as well as those who make jewelry for an income. Their products fall into the following categories:

Each of these categories has a large number of sub-categories that include products of varying sizes that are made from a vast array of different materials. There is the option to buy single items, packs or bulk volumes of various products from their website and if you wish to buy wholesale you can also visit their sister website there are clear images and detailed product description for each of the items that are sold here and the site is extremely consumer friendly as it is easy to navigate. Information about each of the products includes the material that the items are made of and the exact measurements of each product. Items can also be ordered in a number of different ways to help to refine your search. Ordering can be done by price, the amount of discount available, the time the products arrived or by best selling products being displayed first.

Milky Way Jewelry say that there are lots of reasons why customers should choose to shop with them. These include:

  • A simple buying and paying process.
  • Excellent quality products.
  • International delivery that is quick and precise.
  • The lowest cost beads and jewelry findings.
Milky Way Jewelry: Company Background

Milky Way Jewelry is a China based company that encompasses two websites.  These are, which is their retail website, and, their wholesale website.  Milky Way Jewelry Ltd. Were established in 2000 and specialize in beads, various jewelry supplies and jewelry products.  The company currently has 6 production departments, 150 professional technicians and 1,800 employees.  Their products are distributed to over 60 different countries around the world.  

Milky Way Jewelry offer a large number of different ways to contact them.  This is especially useful for international customers.  The first option is to submit a ticket to customer service.  There is a link to do this on their ‘contact us’ page.  If customers want to get help while they are choosing their products then Milky Way Jewelry have a live chat option.  At the times when this is not available there is the option for customers to leave a message and they get back to you as soon as possible.  A further option is to contact them by telephone.  The number provided is 86-1067639955 67653322.  Customer service lines are open from 08:30 to 17:30 between Monday and Friday and 08:30 to 11:00 on Saturdays.  Opening hours are given in Beijing time and 8 hours needs to be added to this for GMT.  Helpfully, Milky Way Jewelry displays a clock on their ‘contact us’ page that displays the current time in Beijing.  Customers also have the option to send a fax.  The fax number is 86-10-67653377.  Another option for customers who have enquiries is to send an email.  The email address supplied is  The final option is to contact them in writing.  The address is   12A-09 Room, Building 1, No21 Shun san tiao, Song Zhuang Road, Fengtai Zone, Beijing, China.  There are also two maps that shows their location.  One is in Chinese and one is in English.

Milky Way Jewelry: Customer Feedback & Reviews

Milky Way Jewelry do not display customer reviews and testimonials on their own site. Customer reviews on the Internet are sparse. However, there are a number of editorial reviews. These reviews describe Milky Way Jewelry as being one of the leading competitors in the jewelry supplies market and say that they have some of the lowest prices combined with an excellent website reputation. Two such reviews are written on Extracts from these two articles are as follows:

“Besides wholesale partners, individual customers can also enjoy amazing Christmas gifts ideas from Milky Way Jewelry. For individual customers, there's nothing more unique than making jewelry by one self and sending them as Christmas gifts. "The trend of DIY is getting high and spreading to every corner of our own life, which is exactly what Milky Way Jewelry advocates. Everyone is special and every one is the unique masterpiece of this planet; why do we have to purchase the machine-made jewelry to represent ourselves? Be unique, be creative and be passionate, that's the real thing that Milky Way is trying to accomplish."

“As the leading beads and jewelry making wholesaler, Milky Way Jewelry is also the largest wholesaler which owns a wealth of resources in China. Despite its own design studio, Milky Way Jewelry has already built strategic partnerships with several trustworthy factories; therefore, is the one stop shop for Jewelry wholesale and Jewelry supplies with the most competitive prices, the most abundant resources as well as the highest reputation.”

There is also a customer review available on The reviewer has written the following about Milky Way Jewelry to support their 5 out of 5 star rating:

“Great site for bead lovers! - This is a great website. They sell all sorts of beads and components and seem to be one of the cheapest providers that I have seen. I highly recommend this website. Good customer support.”

Milky Way Jewelry: Business Credibility & Trustworthiness

Milky Way Jewelry do not have accreditation with the Better Business Bureau (BBB) and nor is there a BBB report available for this company. One likely reason for this is that Milky Way Jewelry is a China based company. Also, companies do not have to seek accreditation from the BBB and this does not necessarily reflect the credibility or the trustworthiness of the company. However, there are many other factors that show that Milky Way Jewelry is a credible and trustworthy website. These are:

  • The business has been in operation since 2000.
  • Milky Way Jewelry display their company license on the ‘about us’ section of their website.
  • They have excellent customer and editorial reviews.
Milky Way Jewelry: Website Popularity & Google Ranking

Milky Way Jewelry consists of two domains ( and These should both be taken into consideration when looking at the website popularity of Milky Way Jewelry. Statistics and evidence show that both of these domains have good website popularity, therefore, Milky Way Jewelry also has good website popularity. has a Google Page Rank of 3 out of 10. have given them a global page rank of 114,481 and a page rank of 25,336 in China. The website is also popular in Canada, Russia, Germany and the US and there are 207 other sites linking in. also provide some demographic information about a typical visitor to the site. They say that an average visitor is female, aged between 45 and 54, browses the site from work and has some college education. estimate that had 2,433 unique visitors during the month of October 2012. They have given them a page rank of 464,14. When compared to four other sites that sell similar products, are ranked in third position with in first position and in third position.

Google Page Rank have given a page rank of 4 out of 10. estimate that they had 24,177 unique visitors during the month of October 2012. They have given them a page rank of 69,821 by UVS. When compared t four other sites that sell similar products, is ranked in third position with in first position and in fifth position. have given a global page rank of 41,904 and a page rank of 18,512 in China. They say that is also popular in South Korea, Germany, Greece and Canada and that there are 2,104 sites linking in. also provide some demographic information about They say that a typical visitor is female, aged between 55 and 64, browses the site from home and has some college education.

Milky Way Jewelry: Social Media Presence

There are no links to connect with Milky Way Jewelry on social media sites on their website.  However, a search of Facebook and Twitter reveals that they do have accounts with both of these social network sites.  Their Twitter page has 13 followers and they are yet to submit any posts.  Milky Way Jewelry’s Facebook page is a different story entirely.  They have 4,055 likes and 43 people are talking about the page.  The page is updated regularly with information about their products and promotions.  They also use the page for displaying photos of their products and to respond to customers enquiries.

Milky Way Jewelry: Website Security & Safety

Milky Way Jewelry is a safe site to shop at.  Reports by Google Safebrowsing Diagnostics say that they have visited 234 times in the past 90 days and they have visited 113 times over the past 90 days.  The reports say that neither site is listed as suspicious and neither site has downloaded or installed malicious software without the knowledge or the consent of the user.  Also, neither site has hosted malicious software or acted as an intermediary for the infection of other sites.  

Milky Way Jewelry: Pricing & Packages

Reviews suggest that the pricing at Milky Way Jewelry is exceptionally low in comparison to many of its leading competitors and that customers are extremely satisfied with the prices that they have paid for their purchases. Some examples of the pricing at Milky Way Jewelry are:

  • Gemstone beads- Milky Way Jewelry price these by the strand. The cheapest strand of gemstone beads costs $0.46 and the most expensive is $31.50 a strand. There are 596 products to choose from in this category and include a variety of different gemstones, sizes and shapes.
  • 925 sterling silver pendants- there are 89 items in this category. These cost between $4.73 for some of their single pendants and $22.50 for a bag of 10 cultures natural color pearl silver pendants.
  • Fashion watches- there are 24 items in this category. The cheapest item is a lot of 10 silicone watches that is priced at $7.20. The most expensive item is a lot of 10 zinc alloy fashion watch bracelet that costs $25.

Other points to consider in relation to the pricing at Milky Way Jewelry are:

  • Permanently low prices.
  • Massively discounted products available.
  • Further reductions available with coupons.
Milky Way Jewelry: Shipping Rates & Policies

The shipping rates at Milky Way Jewelry depend on the weight and the dimensions of your order.  They recommend to their customers that they order products in one go rather than in multiple orders to save on high shipping costs.  Milky Way Jewelry use DHL, EMS, UPS and TNT to deliver their goods.  They also offer air freight shipping or ocean shipping to your nearest seaport or airport.  Shipping costs are calculated once the checkout procedure is complete and then checked by Milky Way Jewelry staff.  They offer a link to view shipping costs.  This is  Milky Way Jewelry ship to 60 countries internationally and you can check if they ship to your country by submitting a ticket.  Customer reviews suggest that Milky Way Jewelry ship on time and offer good customer service if you have any enquiries about the shipping times.

Milky Way Jewelry: Payment Methods Accepted

Milky Way Jewelry offer a variety of different ways that customers can pay for their order. These different payment methods include:

  • Bank wire transfer
  • PayPal
  • Western Union
  • MoneyGram

Milky Way Jewelry give detailed information about how each of these transactions should be completed on the ‘how to pay’ section on their help page. These include all of their account details for both Western Union and MoneyGram. These different payment options make it easier for international customers to complete transactions. Customers can choose their preferred method of payment during the checkout procedure and must follow the instructions closely to make sure that their transaction is complete. They do not currently accept payment by credit cards, money orders or personal check. Nor do they accept any other alternative methods of payment

Milky Way Jewelry: Returns, Refunds & Exchange Policy

Milky Way Jewelry offer an ‘Ironclad Guarantee’.  This means that if you are unhappy with your purchase for any reason at all then it can be returned within 30 days of purchase for a full refund.  If the return is as a result of an error on their part then they will also refund the delivery costs.  If goods are damaged, faulty or incorrect then all customers have to do is contact customer service to get a full refund or a replacement.  If you wish to return an item then all you need to do is to contact customer service and submit a support ticket.  Milky Way Jewelry inform their customers that all returns must be unaltered, in their original packaging and must include the original invoice. 

Milky Way Jewelry: Product images & screenshots
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